Morgan Massie Presents: Leading and Managing with Effective Conversations
Leading and managing today requires more than strong processes and policies—it requires leaders who know how to engage people through effective conversations.
This session is designed for HR professionals who support strategic and operational leaders and want to help them rebalance how leadership shows up in the day-to-day. Drawing from the best-selling book and model, The Five Coaching Conversations, the program focuses on two foundational leadership conversations: Explain and Explore.
Participants will examine how leaders often default to explaining—setting direction, clarifying expectations, reinforcing process—while underutilizing exploration, which creates space for understanding, listening, and shared problem-solving. When leaders over-index on process at the expense of people, engagement and trust can erode, even when intentions are good.
This session provides HR professionals with a practical framework and language they can use to coach leaders toward more balanced, intentional conversations that support both performance and people. The emphasis is on real-world application—conversations leaders can have in the flow of work, without adding complexity or time burden.
Signed copies of the book will be available for purchase at the event.
By the end of this session, participants will be able to:
- Distinguish between Explain and Explore conversations and understand the role each plays in effective leadership
- Recognize common conversation patterns where leaders prioritize process over people, and the impact this has on engagement and outcomes
- Coach leaders to strengthen exploration skills, including curiosity, listening, and inquiry
- Support leaders in setting clearer expectations while also creating space for employee voice and perspective
- Apply a practical conversation framework that HR professionals can use in leadership coaching, development, and consultation
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This program has been pre-approved for 1.5 HR General credits toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).
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Speaker Introduction
Morgan Massie, CEO and Founder
Leadership and Training Concierge
Morgan Massie is a two-time TEDx speaker, leadership development strategist, and international best-selling author who works with organizations and entrepreneurs to strengthen leadership effectiveness through practical, people-centered conversations. She is the founder and CEO of Leadership and Training Concierge, a Reno-based firm that partners with HR teams and business leaders to support leadership and talent development.
Morgan is the co-author of The Five Coaching Conversations, a best-selling book and leadership framework designed to help managers move beyond task-driven interactions and toward conversations that build clarity, trust, and accountability. Her work focuses on bridging leadership intent with day-to-day practice, offering tools leaders can realistically use in the flow of work.
Morgan is an award-winning leadership development professional and executive coach who is known for translating research-informed ideas into grounded, practical approaches. She works closely with HR professionals and leaders to help them navigate the balance between people, process, and performance—especially in fast-paced, operational settings.
More information about Morgan’s speaking and leadership work can be found at www.morganmassie.com and www.leadershipandtrainingconcierge.com.
A HUGE Thank You to Our Sponsors:
Annual Platinum Sponsor
Annual Gold Sponsor
Cancellation and No-Show Policy
No refunds will be given. If you are unable to attend, we will be happy to give you credit toward another event as long as we receive notice 48 hours before your scheduled event. Please send your request to [email protected].
Tickets
$45.00 SHRMNN Member Registration
$35.00 Earlybird rate before March 7
$25.00 SHRMNN Member Virtual Pass
$55.00 SHRMNN Non-Member Registration
$45.00 Earlybird rate before March 7
$30.00 SHRMNN Non-Member Virtual Pass
$20.00 SHRM Student Member
$10.00 Earlybird rate before March 7
$30.00 SHRMNN Board and Committee Chairs
